At Logan Chip, we value our customers and strive to ensure a satisfactory shopping experience. This Returns & Refund Policy outlines the procedures for returning products and receiving refunds.
1. Scope
This policy applies to all products purchased from Logan Chip, including cameras, gaming accessories, home devices, and travel accessories.
2. Eligibility for Returns
- Products must be returned in their original condition, unused, and with all original packaging and accessories.
- Returns are accepted only for defective, damaged, or incorrect items.
- Orders delivered correctly and in good condition are not eligible for return.
3. Return Process
- To initiate a return, contact our customer support team at [email protected] within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process and provide instructions for returning the product.
4. Refunds
- Once the returned product is received and inspected, a refund will be issued if it meets our return criteria.
- Please allow 7–14 business days for the refund process to be completed.
5. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, contact us immediately at [email protected].
- We will provide a replacement or refund after verifying the issue.
6. Shipping Costs for Returns
- For eligible returns, Logan Chip will provide instructions on how to ship the product back.
- Shipping costs for returning defective or incorrect items will be covered by Logan Chip.
- For non-defective returns (if applicable), shipping costs may be borne by the customer.
7. Contact Us
For any questions or concerns regarding returns and refunds, please contact our support team at:
Email: [email protected]